Shaklee Canada Inc. will accept returns under the Shaklee Guarantee when the products were purchased directly from Shaklee. A refund will be issued for the full amount paid less shipping, which the customer is responsible for. Customers can return items by completing the following process:
When a customer purchases from the inventory of a Shaklee Independent Distributor, the Distributor must honour the Shaklee Guarantee by providing an immediate refund (or exchange) on sales of personal use quantities (unit sales) to a consumer who is dissatisfied with the products. A refund will be issued for the full amount paid less shipping, which the customer is responsible for.
Shaklee Independent Distributors should refund the full purchase price to their customers before obtaining reimbursement of the price they paid from Shaklee. Shaklee will process returns under the Shaklee Guarantee, provided that Distributors submit a Product Experience Report (PER) by mail. Applicable Price Differential and Point Value (PV) will be reversed and deducted from the Distributor and may be reversed and deducted from the uplines of record, making the transaction revenue neutral for all parties.
If the purchase price of the returned products is greater than $100, the products must be returned to Shaklee before credit is issued. A Product Return Authorization (PRA) number must be obtained from Shaklee for these returns, and the customer is responsible for paying the shipping cost on the return.
Note: the Shaklee Guarantee does not apply to product purchased for resale; see Inventory Returns, below. Water Treatment units are covered by a 60-day guarantee and certain warranties rather than by the Shaklee Guarantee.
To obtain refunds for inventory returns (as opposed to consumer refunds under the Shaklee Guarantee), Shaklee Independent Distributors must resign their distributorships. Inventory returns consist of products purchased for resale or in quantities that could be construed to be greater than an individual or individual family could be reasonably expected to consume. In addition, returns of Success Packs, as well as Distributors Welcome Packs, are considered inventory return for purposes of this policy. The Company will accept returns of product inventory as long as the products:
If Shaklee determines that the Distributor must resign his or her Distributorship, Shaklee will advise the Distributor and accept the remaining inventory of the Distributor if it is returned to the Business Leader of record within 30 days, and the Business Leader of record will make the refund within 30 days after Shaklee acknowledges the resignation.
The resigning Distributor is responsible for the cost of shipping the returned products to Shaklee.
Shaklee will deduct from the refund the bonuses paid to the resigned Distributor on the returned inventory, as well as a 10% handling charge. Shaklee reserves the right to recapture bonuses and Price Differential from the upline Shaklee Independent Distributors and Business Leaders who were paid those bonuses on the products returned. In the case of the Prove It Challenge™ Kit and Success Packs, Shaklee will recapture all bonuses from the upline Shaklee Independent Distributors and Business Leaders who were paid those bonuses on the returned Packs. Shaklee reserves the right to recapture FastTRACK Bonuses and FastTRACK Matching Bonuses in circumstances where Shaklee determines that the volume used to qualify for the bonuses was substantially due to Success Packs or any other products that were later returned.