Last updated August 23, 2022
Shaklee Canada Inc. ("Shaklee," "we," or "our") recognizes the importance of protecting the privacy of information we collect from you. Shaklee Canada Inc. is committed to respecting your privacy and protecting your personal information.
Shaklee Canada Inc.'s collection and use of information
What information do we collect?
Depending on how you interact with Shaklee Canada Inc., we may collect from you various types of information, which are described in more detail below. In some instances (and unless we say otherwise below), we may combine one type of information with another and store them together in our records. Shaklee Canada Inc. uses such information to provide products and services to you and for other lawful commercial purposes.
Personal contact information
Shaklee Canada Inc. collects personally identifiable information such as your name, mailing address, e-mail address, and telephone numbers (home, cell, etc.) entered on the Websites or provided directly to Shaklee Canada Inc. In some cases, this could include information that you give us about someone else (for example, if you ask us to ship a Shaklee product to a friend), or that someone else has provided about you (for example, if someone has asked us to ship a Shaklee product to you). We typically collect personal contact information for registration activities, product orders, customer service, contests and promotions, and customer feedback.
In order for us to help you build your personalized nutrition recommendations, such as for the MEOLOGY™ Personal Plan, you will be asked to answer our assessment and provide us with some information about your health and wellness, including but not limited to, your short-term and long-term health goals, your diet, your lifestyle, your views about health/wellness, and medical conditions that you have experienced or that exist in your family.
This includes any information that you use to make a purchase, such as your credit card details (cardholder name, card number, expiration date, etc.), cheque or other forms of payment (if such are made available). This also includes the billing name and address associated with your form of payment. We only collect payment information for purchases (whether your purchase is made online, by phone, or via catalogue). If you create an account with us, your payment information (along with your order history and other related preferences) may be stored under your account. To review or edit this information, go to the relevant "My Profile" section of our site or contact Field Support.
This includes any information that describes your demographic. Examples may include your date of birth, age or age range, gender, general geographic location (e.g., postal code or city and province), favourite products, hobbies and interests, income information, or lifestyle information. We typically collect demographic information for registration activities, contests and promotions, and customer surveys. For demographic information associated with your profile on a third-party social network (e.g., Facebook®), see separate paragraph (below) on "Social network information." Demographic information may also be used to personalize your experience on our Websites. Aggregate information that cannot identify you may be used and disclosed for general business analysis.
Technical computer information
This includes any information about the computer system or other technological device that you may be using to access one of our Websites or applications. We typically collect this information through the use of automated technologies such as cookies and Web beacons. Examples of technical computer information may include your computer's IP address, operating system type, and Web browser type. If you access a Shaklee Website or application via a mobile device such as a smartphone, the collected information may also include your phone's unique device ID, location, and other similar mobile device data. Technical computer information on its own is not typically considered your personal information.
Website usage information
This includes information about how you use and navigate our Websites, e-mails, and applications, including which links you click on, which pages or content you view, and other similar information or statistics about your interactions with a Shaklee site or application (e.g., date and time of visit, which site you came from). This information is captured using automated technologies such as cookies and Web beacons, and may be collected regardless of the device you may be using (computer, smartphone, tablet, etc.). Website usage information may be associated with your personal information.
This includes information that you voluntarily share with us about your experience in using our products and services, including our Websites. Examples may include unsolicited comments and suggestions, testimonials, or other feedback about what you may have liked (or disliked) about your experience in using our products or services. We typically collect this information in the form of customer surveys, feedback forms, and e-mail correspondence.
This refers to any content that you create and then share with us (and perhaps others) by uploading it to one of our Websites, including one of our Facebook pages, other social media pages, or applications. Examples may include photos, videos, personal stories, or other similar media or content. We mostly collect customer-generated content for contests and promotions, Website community features, engagement, and third-party social networking.
Social network information
This refers to any information that is part of your profile on a third-party social network (such as Facebook) and that you allow the third-party social network to share with us. Examples may include your basic account information (e.g., name, e-mail address, profile picture, gender, user ID, list of friends) and any other additional information or activities that you permit the third-party social network to share with its application developers. For example, we may receive your social network information (or parts of it) when you download or interact with a Shaklee application on a social networking site (such as Facebook) or use a third-party social networking feature that is integrated within a Shaklee site (such as Facebook Connect). To learn more about how your social network information may be obtained by Shaklee (or other application developers), please visit the Website of the relevant third-party social network.
Other information (depending on context)
This refers to any other information that we might need to collect for the specific Shaklee form, feature, or other service you are using or requesting. What this information might include will vary depending on the method of collection and the specific purpose(s) for which the information is being collected. Please see the Section titled "How do we use your information?" for more specific examples.
How do we collect your information?
We may collect information from you through a variety of online or offline sources, which are described in more detail below or at the time of collection. In some instances, we may combine information collected from one source (e.g., a Shaklee Website) with information collected from another source (e.g., a Shaklee event or party). We do this to get a more complete view of our Members and Shaklee Ambassadors, which, in turn, allows us to serve you better and with more personalization. Also note that not all the methods listed below may be relevant to you.
Shaklee Websites and applications
We may collect information from you through one of our Canadian or international Websites or applications. This could include (a) any site that we own and control under our own domain (such as MyShaklee.com, Shaklee.ca, or some other domain name that redirects you to one of these sites) or (b) any site or Web application that we may develop and run on a third-party social network such as Facebook. This could also include any site or application that we specifically design for use on a cell phone or other mobile device, such as a mobile-enabled site (i.e., WAP site) or mobile application (e.g., iPad®/iPhone® app). This Policy will only apply if it is posted or linked to on the Website or application that you are using.
Please note that some of our non-Canadian Websites or applications may post their own privacy policies, which are separate from this one. If they post separate policies, those policies will apply instead of this one.
Call Centre orders
We may collect information from you through our Call Centres (e.g., if you place an order over the phone).
Text messaging programs
We may collect information from you through one of our inbound text messaging programs. For example, we may periodically allow customers to send us inbound text messages using a short code that we create and advertise in connection with a special offer or promotion. These programs might be advertised at one of our Ambassador events or on one of our Websites or applications. If you choose to participate in one of these programs, information about your physical location may be collected and used for marketing purposes.
We may collect information from you if you correspond with us via e-mail. For example, if you send an e-mail message to Field Support or use our "E-mail Shaklee" feature, we may obtain certain information about you (such as your contact e-mail address).
Occasionally, we may obtain information about you from other sources. For example, we may hire a third-party data aggregator to provide us additional information about our existing customers (this is known as "data appending"). We may also receive information from a third-party co-sponsor whom we may partner with to run a one-time promotion or giveaway. We may also collect information as otherwise permitted by law.
How do we use your information?
The following describes the various purposes and features for which we might collect and use your information, and the different types of information that might be collected for each. Please note, however, that not all the uses listed below may be relevant to you.
We may collect and use your information to process and ship your orders, and to inform you about the status of your orders. Depending on how you make a purchase, this could involve the collection and use of certain personal contact information, payment information, account login information, and/or information related to your purchase (such as products ordered). This could also involve the ongoing storage of your payment information to allow for easier checkout on future purchases.
We may use your information to maintain your accounts with us (including administering any benefits associated with such accounts). This typically involves the use of any information originally collected to set up your account (e.g., personal contact information, payment information, account login information, demographic information).
Member and Ambassador services
We may collect and use your information to provide Member and Ambassador services, including responses to your inquiries. This typically requires the collection and use of certain personal contact information (such as your name or e-mail address) and information regarding the reason for your inquiry (e.g., order status, technical issue, product question, general question). This may also include:
- Creating and managing your accounts, including level of points earned and redeemed
- Processing Shaklee applications
- Developing downline genealogy reports
- Receiving Loyalty Rewards, including a gift with a qualifying order during your birthday month
Personalized product recommendations, including the MEOLOGY Personal Plan
We may use your information to provide you with Shaklee product recommendations and offers that are tailored to your interests and characteristics. This mostly involves the use of your previous order history (e.g., from online and/or offline purchases) and certain demographic information.
With our MEOLOGY Personal Plan, we will use your responses to our MEOLOGY assessment, along with certain other information we have about you and our proprietary algorithm, to recommend your personalized solution.
Website personalization and convenience
Contests and promotions
We may collect and use your information to administer a contest, sweepstakes, giveaway, competition, or other similar marketing campaign or promotion. These events typically require the collection and use of personal contact information (for prize fulfillment), limited demographic information (for eligibility), and, in some cases, customer-generated content. Due to the customer-generated component, some promotions will be run on third-party social networks such as Facebook (e.g., on our Facebook fan page or application). To comply with sweepstakes laws, we may publish or share limited information about the winners of a particular promotion.
Third-party social networking
We may collect and use your information so we can allow you to interact with online social networking features provided by third-party companies such as Facebook. These tools, some of which are embedded directly into our sites, include features such as "Facebook Connect," "Facebook Share," and "Facebook Like." By offering you these tools, we may be able to (i) obtain certain information about you from your profile on the third-party social network (see separate paragraph on "Social network information") and (ii) post to your profile on that social network certain content or activities that you view or interact with on our sites (such as articles, Health Science links, stories, etc.). This exchange of information only occurs when you take some kind of explicit action to permit the sharing (such as clicking on the relevant Facebook feature and creating or logging in to your Facebook account). You can learn more about how these features work by visiting the Website of the relevant third-party social network.
Other general purposes (e.g., Website security, internal research)
We may collect and use your information for other general business purposes, such as to comply with applicable laws and regulatory requirements, to enforce our Terms and Conditions, to maintain the day-to-day operation and security of our Websites and applications, to conduct internal marketing and demographic studies, or as otherwise permitted by law. These activities mostly require the collection and use of certain demographic information, technical computer information, Website usage information, and customer feedback.
You can learn more about cookies and how they work at www.allaboutcookies.org.You can always disable cookies through your browser settings. Doing so, however, may disable certain features on our Websites, such as online ordering.
To opt out of third-party cookies that are used for advertising purposes, you can do so on the NAI Website at http://www.networkadvertising.org/managing/opt_out.asp.
With whom do we share your information?
We may share your information with certain individuals, Shaklee Ambassadors, or companies, or in the situations described below, or as otherwise permitted by law. We do not rent or sell your information to third-party companies.
Third-party service providers
We use third-party service providers to help us operate our business or administer activities on our behalf, such as sending e-mail messages, fulfilling your product and service requests, mailing products, or managing payments. We may share your information with these third parties for limited purposes. These third parties are only allowed to use your information for the specific task they have been hired to do, and for no other purpose. They are also required to keep your information confidential and secure.
Some of our service providers may be located outside Canada, including in the United States. While outside Canada, your personal information will be subject to applicable foreign legal requirements that may include lawful requirements to disclose personal information to government authorities in certain circumstances.
Upon approval, your purchases of Shaklee products through our Websites are credited to a Shaklee Ambassador, who is available to provide service, information, and/or guidance in maximizing the benefits of membership in Shaklee. Information you provide to us will also be provided to the Shaklee Ambassador to whom your purchase has been assigned in order to facilitate that experience and may be retained by him or her as part of his or her records. If you utilize any personalized health or wellness questionnaires, this information would include your individual responses and the related results, as well as the goals you identify. No individual questionnaire responses or results will be shared with a Shaklee Ambassador unless you expressly opt into such disclosure prior to submitting your questionnaire.
If you are a Shaklee Ambassador, we may disclose certain personal information, such as your contact information, to customers seeking a Shaklee Ambassador, or to other Shaklee Ambassadors, such as your upline Business Leader.
If you are a Shaklee Member, we may disclose certain personal information, such as your contact information, to your sponsor or Business Leader of record.
Parent or affiliates of Shaklee Canada Inc.
In limited cases, we may share your personal information with our parent or affiliated companies. For example, with the MEOLOGY Personal Plan, Shaklee Canada Inc. shares your personal information associated with a MEOLOGY order with its parent company, Shaklee Corporation, located in the United States. This is because only Shaklee Corporation has the infrastructure and equipment to create personalized sachets containing the specific combination of products recommended for you based on your assessment results. Therefore, your MEOLOGY order is fulfilled by Shaklee Corporation in the United States.
The consent customers have provided herein to the use of their personal information by Shaklee Canada Inc. or its affiliates shall also extend to any person or corporation to which Shaklee Canada Inc. may transfer its business or in the event of a merger, sale, or assignment of all or a portion of our assets or stock.
We may disclose your personal information where required or permitted by law or to protect and defend the rights of Shaklee Canada Inc.
How do we protect your information?
We use a variety of standard methods (described below) to keep customer information confidential and secure. Please note, however, that these protections do not apply to any information you choose to share in public areas such as our Website community features or other social areas.
Secure operating environments
We store your information in secure operating environments that are protected from the public and that we only allow authorized employees and agents/contractors to access on a need-to-know basis.
Encryption for payment information
We use industry-standard encryption to provide greater protection for sensitive financial information, such as your credit card information or other payment information, when such information is sent to us over the Web. For example, encryption is used when you make payments through our online store, as well as if you choose to have your payment information stored with us for future online purchases.
Other security measures
In addition to the methods above, we may take other measures to protect your information, depending on the sensitivity of the data and other considerations (such as how the information is collected and where it is stored). These measures may include (among other things) additional access restrictions, password requirements, and physical protections (e.g., secure data centres).
Measures you can take
It is also important for you to play a role in keeping your information safe. When signing up for an online account, please be sure to choose an account password that is difficult for others to guess, and never reveal it to anyone else. If you use a shared or public computer, never choose to have your login ID or password remembered, and make sure to log out of your account every time you leave the computer. You should also make use of any privacy features or controls we may provide you in our Website community areas.
Other important information
This section provides additional policy information that is important for you to know or that we may be required to tell you by law.
Your information may be transferred outside your home country
We do not collect information from children
We do not solicit or collect any type of information from a person known to be under the age of 13. If we discover that we have accidentally collected information from a child, we will remove that information from our records as soon as feasibly possible (or obtain the necessary parental permission to retain it).
Shaklee Canada Inc. makes public forums such as chat rooms, message boards, Twitter®, or Facebook ("Public Forums") available to you. Shaklee Canada Inc. asks that you use appropriate caution in disclosing personal information in Public Forums since information disclosed in these areas becomes public information. The privacy provisions herein shall not apply to any personal information submitted via any of the Public Forums.
We are not responsible for third-party sites/features
Our Websites and applications may provide links to, or features from, other third-party sites (such as third-party social networks) that we do not own or control. If you click on such links or use such features, you do so at your own risk. We are not responsible for the content or practices of any third-party site, application, or feature.
OPTING OUT OR MODIFICATIONS FOR COMMUNICATIONS
If you prefer not to receive e-mail messages, text messages, or other communications from Shaklee Canada Inc. about new products, promotions, or events, you may opt out at any time from receiving such messages by following the "unsubscribe" instructions in such e-mail or text message you received.
If you registered with our Website, you will be able to review, modify, update, or remove certain information in your account profile page. Changes may not be effective immediately. We will endeavour to comply with your request as soon as reasonably possible. We are not responsible for contacting a third party (including Ambassadors) with whom we have already shared your information regarding your change in communication preferences.
You may also opt out or modify your account information at any time by sending us an e-mail to Canada@shaklee.com.
ACCESSING OR CORRECTING YOUR INFORMATION
You have the right, under certain circumstances, to access and correct information we hold about you. Any such request must be in writing and provided to us at the e-mail or postal address provided in the "Contacting Us" section below. We may take reasonable steps to verify your identity before granting access or making corrections.
DELETING YOUR ACCOUNT
If you want to cancel or delete your account, you may do so in writing at the e-mail or postal address provided in the "Contacting Us" section below. We will make every effort to respond to your request promptly. We will retain your information for as long as your account is active or as needed to provide you services, such as product returns or for regulatory reasons. If you ask us to delete your account, we generally retain and use your account information only as long as necessary to fulfil a business or legal need.
Shaklee Canada Inc. reserves the right to make changes to this Policy. Updates to our Policy will be posted here and, in the event we make a material change to this Policy, we may also take additional steps to notify you about the change. We encourage you to check this page regularly, since your continued use of the Shaklee Websites after any changes will be deemed to constitute your acceptance of such changes.
If you have any questions about this Policy or the practices of this Website, you may contact:
Shaklee Canada Inc.
529 Michigan Drive, Unit 700
Oakville, ON L6L 0G4
Questions or comments about Shaklee Canada Inc. can be e-mailed to:
Rights granted to Shaklee Canada Inc. for use of any photos or images on this site do not include rights for Shaklee Members, Ambassadors, or Business Leaders to use them. Please do not reuse any images on this site without express written permission from Shaklee Canada Inc. Thank you.
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